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Help centre

How can we help?

Find quick answers below, or reach our team directly. We're here to keep your buying and selling smooth.

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Answers

Frequently asked questions

Getting started

How do I create an account?
Open kiKi and sign up with your phone number, email, or Google account. You must be 18 or older to use kiKi. You can add your name, gender, and country to complete your profile.
I forgot my password.
On the sign-in screen, tap Forgot password? and follow the steps to reset it. If you signed in with Google, use the Google option instead.
Is kiKi free to use?
Yes. Creating an account and posting standard listings is free. Optional promotional features such as Boost are coming soon and will be clearly priced before you use them.

Buying & selling

How do I post a listing?
Tap the + button, add clear photos and an accurate description, choose a category, set your price and location, and publish. Only post items or services you genuinely offer.
How do I contact a seller?
Open a listing and use in-app chat to message the seller, or use the shop's contact options where available. Keep conversations within the app for your safety.
How does location work?
kiKi uses your location to show items, shops, and services near you and to sort results by distance. You can set how far you want to browse, and you control location access from your device settings at any time.

Safety & trust

How do I report a listing or block a user?
Every listing and profile has a Report/Flag option, and you can block a user from their profile or a listing. Reported content is reviewed and removed where it breaks our rules. You can also email hello@kikimap.com.
What can't I post on kiKi?
Prohibited items include weapons, illegal drugs, counterfeit goods, stolen property, and adult content. You also must not post images or text you don't have the right to use. See our Terms of Service for the full list.

Account & data

How do I delete my account or my data?
You can request account and data deletion from within the app, or by emailing hello@kikimap.com from your registered address. We'll remove your account and associated personal data, subject to any records we must keep by law. See our Privacy Policy for details.
Still need a hand?

Talk to the kiKi team.

Can't find your answer? Reach out and we'll help you get sorted.

Email us

hello@kikimap.com

We aim to reply within 1–2 business days. Include your account phone or email and a short description of the issue.

Chat on WhatsApp

+233 55 381 2349

Message or call us on WhatsApp for a quick hand. You can also reach the same number on a normal call.

Report a problem

Found a listing or user that breaks the rules? Use the in-app Report or Block option on any listing or profile, or email us with the details.

Read the rules

Our Terms and Privacy Policy cover what you can post, how disputes work, and how we handle your data.