Optional extras, all of them things you choose to buy: paid boosts that lift a listing in search, shop verification tiers, and add-ons like deeper analytics. The sale itself is never taxed.

Pricing & fees lays out every cedi of it.

No. There is no launch window and no clock running out. Zero commission is the product, not a promotion: if that ever changed, it would no longer be Kiki.

Nothing. The Basic plan is free forever: up to 20 live listings, MoMo payouts, buyer messages and 0% commission. You only pay if you want a badge, more listings, or a boost.

Not to start. A Ghana Card and a working MoMo number are enough for a Basic shop. Business registration only comes in at the Verified tier and above, where buyers are trusting you with bigger money.

MoMo and card payments settle to your wallet once the buyer confirms delivery, typically within 24 hours. Cash on delivery is settled between you and the buyer at the door. Kiki never touches it.

MTN, AirtelTigo and Vodafone apply their own transfer charges to a payout, exactly as they would for any other transfer. That fee is theirs and goes to them. Kiki adds nothing on top of it.

Yes. Upgrades apply immediately and are pro-rated for the days left. Downgrades take effect at your next billing date, so you keep what you paid for.

Nothing is deleted. If you have more than 20 live listings, the newest 20 stay live and the rest are archived until you re-publish or upgrade.

No, and we won’t pretend otherwise. A boost buys visibility. Bad photos and a wrong price will still lose the sale, read the Seller guide before you spend.

No lock-in. Plans are month to month, cancel from the dashboard, and Basic is always there to fall back to.

Yes, as many as you like. Each listing carries its own boost and its own run, and each is reported separately.

Never. A boost ends on its last day and your listing returns to its normal position. If you want another run, you buy another run, we won’t quietly bill you.

Mark it sold and the boost stops. The unused days go back to your account as credit, we’re not going to charge you for advertising something that’s gone.

A boost puts you in front of far more people, including our moderators. If the listing breaks the community rules, boosting it is the fastest way to find out.

Yes. Every boosted card carries a small promoted label. Buyers deserve to know why something is at the top, and hiding it would cost us the trust the whole marketplace runs on.

Yes, on every plan including Basic. Orders, listings, messages and payouts are never gated. Insights is the one area that deepens on Hive Pro.

Yes. Team seats are GH₵ 20 a month each, and each seat gets its own login and its own permissions, nobody shares a password.

The moment the order is placed it appears as pending. It becomes withdrawable once the buyer confirms delivery, usually inside 24 hours.

The app keeps your recent orders and messages readable without a signal and sends anything you wrote once you’re back on. Publishing a new listing needs a connection.

Yes. Kiki Marketplace Ltd. is registered in Ghana and headquartered at Plot 5, Spintex Road, Accra. It was founded here in March 2023, and every one of our 74 staff works from Ghana.

No. Our investors backed the zero-commission model on purpose: it’s in the Series A terms, not a launch offer. If it ever changed, it would be announced months ahead and never applied to a sale already made.

A Ghana Card or passport, a phone number we call, a MoMo or bank account in the same name, and a location we can find. Shops selling in regulated categories show a licence too.

To MTN MoMo, AirtelTigo Money, Vodafone Cash or a bank account: in full, with no payout fee. Most payouts land within 24 hours of a buyer confirming delivery.

It’s short, it’s easy to say in every language spoken in this country, and it sounds like a market, which is the whole idea. The bee arrived later and refused to leave.

No. We removed the degree requirement from every role in 2024. Show us what you’ve built or run: a repo, a shop, a team you’ve led. Roles with a legal requirement (finance, some ops) say so in the listing.

Design and some engineering roles, yes, from anywhere in Ghana. We don’t hire outside Ghana, market days only work if you can get to a market.

Yes. We take eight NSS personnel a year across engineering, data and operations, and postings open each August. Six of our last intake are now full-time.

Please do, after six months or when something has changed. Two of our current team leads were turned down the first time.

No. Three of the four tiers cost nothing to join. Strategic deals are negotiated because they involve custom work on both sides, but nobody buys their way into a tier.

No, and this is the fastest way to end a conversation. Sellers gave us their details to trade on Kiki, not to be sold on. We’ll put your offer in front of the right shops and they decide whether to reach you.

Not at all. Our first courier partner had one van and a WhatsApp number. The pilot is the same size whoever you are: one city, one number to hit.

The read endpoints are open with a free key. Writing to a shop’s catalogue or reading its orders needs that seller’s explicit consent and a signed integration agreement: no exceptions, including for us.

Not offices, but people. Field teams work out of Kumasi, Takoradi and Tamale and will come to your shop to verify you. Ask on WhatsApp and we’ll tell you who covers your area.

Message them from the listing. Every shop has chat, and it keeps the conversation on Kiki, where it can still be read back if there is ever a dispute. If a seller has gone quiet for 48 hours, tell us and we’ll chase them.

Mail sellers@kiki.gh with your shop name and the order number. Most payouts clear within 24 hours of a buyer confirming delivery; when one doesn’t, it’s almost always a MoMo name mismatch, and we can fix that on a call.

We read everything, but we won’t discuss your order or your account in a DM, too many accounts pretend to be us. Anything about money moves to phone, WhatsApp on the number above, or mail.

Yes. Sell a GH₵ 40 bag of shito or a GH₵ 400,000 house and Kiki takes the same cut: nothing. No listing fee, no success fee, no percentage skimmed at checkout.

The only money that ever leaves a sale is your payment provider’s own charge, MoMo or your bank’s card fee, and that goes to them, not to us.

Confirm your phone number, add your Ghana Card, and post at least one real listing with your own photos. Our team reviews it, usually within two working days, and the badge appears on your shop and on every listing you post.

There are 2,800+ verified sellers on Kiki. It is free, and it is the single biggest thing you can do to sell faster.

It is between you and the seller. Kiki runs no couriers and no delivery of its own, most people meet in a public place, and some sellers will arrange a courier at your cost.

Agree who pays for it, and how, in the chat before you commit to anything.

Whatever you and the seller agree: MoMo, cash on collection, a bank transfer. You pay them directly; the payment does not go through Kiki.

However you pay, do it once the item is in front of you. Kiki never holds the money, so a payment sent ahead is one nobody here can call back, see “If something goes wrong”.

Message the seller first, most late deliveries are a traffic story, not a scam, and a quick message settles it.

If the seller has gone quiet for a few days, report them. We take the listing down and close the account. Kiki never held the payment, so recovering money is a matter for you and, if it comes to it, the police.

All of it. Kiki carries products, services, properties, cars, jobs, requests and full shops, a plumber in Tamale and a two-bedroom in Takoradi belong here as much as a phone case.

Yes, from your account settings. We’ll send a code to the new number to confirm it’s yours. Your listings, messages and order history all follow you across.

If you’ve lost access to the old number and can’t receive the code, write to hello@kikimap.com from the email on your account and we’ll verify you another way.

Account settings, right at the bottom. We close it, take your listings down, and remove what we’re not legally required to keep.

Settle any open orders or claims first, once the account is closed we can’t reopen them for you.

No. Reports are anonymous to the seller, always. They’re told which rule their listing broke and what happens next: never who raised it, and never how many people did.

No. Someone who spots a scam before they’ve signed up is exactly who we want to hear from, so the form works signed out. Being signed in only means we can come back to you if the moderator has a question.

No: report it, but call +233 55 381 2349 the same day. Money moves fast and a MoMo reversal has a window. The report protects the next buyer; the call is what has a chance of protecting you.

Send it anyway. Reporting in good faith costs an honest seller nothing: a moderator looks before anything happens, and a report that turns out to be nothing is closed with no mark against the shop.

You can, but you don’t need to. Reports on one listing are grouped, so a second one from you adds nothing except your extra detail. If you have new evidence, that’s worth sending.

Most listings are reviewed within 24 hours. Reports flagged as a scam or a safety risk are looked at within a couple of hours, including at weekends.